The Only Constant is Change

You might have noticed that we’ve just changed our free delivery offer. We really loved the simplicity of granting free delivery to everyone, no matter how small the order. It’s a great way of trying us out after all, but it came with some difficult compromises:

• Small items had to be sent via letter, which over the recent few months has become frustratingly slow, particularly to some locations! We’ll be reducing the use of letters to these locations from now on.
• Shipping costs are absorbed into product pricing, which penalises everyone who wants to order a few more items – particularly if these are larger ones, such as solid headbands.

We’ve therefore mixed up our shipping options, with... [UPDATE: this information is now out of date]

All in all, a small but significant change. We hope it’ll work well for you, too, and please do get in touch if you have any questions or concerns.

UPDATE (29/08/21): To ensure faster delivery and a better experience for you, we've further increased use of parcels and satchels to deliver smaller items. Our free shipping threshold and other discounts have been adjusted in the article above to account for that.